How do I reboot the camera?
Please follow the steps below if you are unable to turn on your Beta camera.
New method: Before we start testing any of the steps below, let's try this.
Plug the unit with a powerful charging block and the USB-C cable that was provided. Leave the unit plugged in for 5-10 minutes. Now from an angle where you can see the green light indicator charging the unit, press the power button for 5 seconds and then let go. You may see the green light blink off and on for a second. If this happens, the power button will start flashing in 15-20 seconds. In this case, your reboot is successful. Once the flashing power button stops, you can hold 3 seconds and turn the unit on. You don't need to do any of the steps below.
1. Leave the camera on a charge with the provided charging block (2hrs or more). If available, use a larger powerful block, such as your computer's, to charge faster (a Macbook charger works.) Make sure the light on the provided USB-C cable is lit — indicating that the camera is charging.
2. Press down 3 seconds on the power button to turn on your camera. If that doesn't work, press and hold for 5 seconds. If you're unable to turn on the camera, wait 10-15 minutes before retrying this step.
3. If steps 1 and 2 don't work, while charging, hold down on the power button for 30 seconds to reboot the system. You should see the power button flashing slowly for awhile while rebooting, then boot up normally.
4. If the steps above aren't working, you need to reboot the battery by opening the enclosure. Watch this video to learn more.
You can use 3mm Hex Wrench to open your unit.
Please note that we are aware of these issues in the Beta units. The Beta units are not our final product. During this time, we are concerned with testing and ironing out our software pipeline and gathering feedback from our community to inform the production version of the Reeplayer camera. The camera design, image quality, final video output, and mobile app will go through significant changes through Soft Launch and Launch. Thank you for your support, participation, and input during this period.